This notice applies across the website that we operate and all services we provide, including our mobile messaging and payments products, and any other apps or services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’ when we say ‘personal data’ we mean identifiable information about you, such as your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you cannot be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. When there is a significant change, we’ make sure we let you know – usually by sending you an email.
When we refer to ‘we’ (or ‘our’ or ‘us’), that means MPP Media Pay Plus Limited (company number HE 392912) in Cyprus.
Our principles of data protection
Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.
We take a human approach to how we process personal data by being open, honest and transparent.
We enable connections and efficient use of personal data to empower productivity and growth.
We champion industry leading approaches to securing the personal data entrusted to us.
We accept the responsibility that comes with processing personal data.
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.
we collect some information about you automatically when you visit our websites or use our services, like your ip address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (eg. By personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie notice.
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
How we use your data
First and foremost, we use your personal data to provide you with any services you requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
This may include:
To support you: this may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: for example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
so that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with regulations.
in addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
we may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
When we share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the european economic area (eea), this means that your data may be transferred outside of the eea. Where your personal data is transferred outside the eea, it will only be transferred to countries that have been identified as providing adequate protection for eea data, or to a third party where we have approved transfer mechanisms in place to protect your personal data – eg. By entering into the european commission’s standard contractual clauses, or by ensuring the entity is privacy shield certified (for transfers to us-based third parties). For further information, please contact us using the details set out in the contact us section.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to [email protected].
You also have rights to:
You can exercise these rights at any time by sending an email to [email protected].
If you’re not happy with how we are processing your personal data, please let us know by sending an email to [email protected]. We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
We’re always looking forward to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Our email is [email protected]
Date: 23 June 2023